Terms and Conditions

Terms and Conditions

Denisurf.es is a unique and exclusively developed by the company BGSCompany web, S. L. in Spain.

DENISURF IDENTITY, AND CONTACT INFORMATION

These Terms and Conditions are intended to regulate the business relationship between Denisurf, residing at 29 Hospital Street C.P 03700 Denia (Alicante) SPAIN, and DNI No. 28995616-E, relating to all transactions made in the store.

You can contact us at +34 646 761 563

by email to info@denisurf.es

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DENISURF

29 Hospital Street

C.P. 03700

Denia

( Alicante)

SPAIN

Los precios y condiciones de venta tienen un carácter meramente informativo y pueden ser modificados en atención a las fluctuaciones del mercado. No obstante, la realización del pedido mediante la cumplimentación del formulario de compra, implica la conformidad con el precio ofertado y con las condiciones generales de venta vigentes en ese concreto momento. Una vez formalizado el pedido, se entenderá perfeccionada la compra de pleno derecho, con todas las garantías legales que amparan al consumidor adquirente y, desde ese instante, los precios y condiciones tendrán carácter contractual y no podrán ser modificados sin el expreso acuerdo de ambos contratantes. El castellano será la lengua utilizada para formalizar el contrato.

shipments

  • Delivery times range between 1 and 4 days. We can not guarantee these deadlines, although we try to make the transport companies comply whenever possible. In rural populations remote from urban centers can not be guaranteed in any case the delivery within 24 hours.
  • Delivery times will depend on the availability of each product. will be a single shipment and delivery it will correspond to the item whose delivery is greater in orders that include multiple items.
  • The customer will have 72 hours to verify the integrity of all components of the order and to check that includes everything you owe on the products covered. After these 72 hours will by sending accepted and will not accept claims for damage or faults with the shipment.
  • It is considered an order delivered when the delivery receipt signed by the customer. It is in the next 24 hours when the client should check the products upon receipt of them and expose all the objections that may exist.
  • Should you receive a product damaged by transport is recommended contact within the first 24 hours to claim the incident to the transport company. Likewise it is appropriate to reflect the transport company:

Returns

In accordance with current legislation, you can proceed to return product for any reason that is, within 30 calendar days from receipt of the goods by the customer. For this purpose must meet the conditions set conditions on this page.

Conditions Return

  • No returns will be accepted for the following products, as established by Royal Decree 1/2007 of 16 November, approving the revised text of the General Law for the Defense of Consumers and Users and other complementary laws :
    1. Service delivery, once the service has been fully executed, when the performance has begun, with the express consent of the consumer and user and recognition on their part that it is aware that, once the contract has been executed entirely by the employer, he will have lost his right of withdrawal.
    2. The supply of goods or provision of services whose price depends on fluctuations in the financial market that the employer can not control and which may occur during the withdrawal period.
    3. The supply of goods made according to specifications of the consumer and user or clearly personalized such as computers configured to the letter.
    4. The supply of goods that are liable to deteriorate or expire rapidly.
    5. The supply of sealed goods which are not suitable to be returned for reasons of protection of health or hygiene and which were unsealed after delivery (p. Eg. Bedpans, reducers and the like).
    6. The supply of goods after delivery and taking into account their nature have been inseparably mixed with other goods.
  • All merchandise must be returned in its original packaging and condition, in perfect condition and protected, avoiding stickers, seals or adhesive tapes directly onto the surface or packaging article. Otherwise Denisurf reserves the right to refuse the return.
  • You should contact us so that we forward you a return form to your email account. Once completed, you will receive instructions so that we do reach our facilities in your email. You must send the goods without delay, within a maximum period of 30 days since we communicate your desire to practice law.
  • Expenses incurred in the return will transport your cargo.
  • Una vez recibida la mercancía y comprobada que está en perfectas condiciones, se tramitará la devolución del importe. Te devolveremos el pago recibido, incluido el gasto de entrega inicial con la excepción de los gastos adicionales resultantes de la elección por tu parte de una modalidad de entrega diferente a la modalidad menos costosa de entrega ordinaria que ofrezcamos. Te realizaremos el abono en un plazo máximo de 30 días naturales desde que ejerzas tu derecho de desistimiento. Hasta que no hayamos recibido los bienes podremos retener el reembolso.
  • Devolución de productos con regalo o promoción. Será obligatorio la devolución completa (pack completo o artículo + regalo) para poder proceder al reembolso.

Guarantee

Toda la información relativa a garantías de los productos la encuentras en la sección de garantías.

Order cancellations

Aquellas cancelaciones de pedidos que impliquen una devolución al cliente y que sean por transferencia bancaria tendrán un plazo máximo de 30 días por trámites administrativos, si bien intentamos que el plazo no sea superior a 7 días.

Dispute Resolution

Las presentes condiciones generales se interpretaran conforme a la legislación vigente en España en la materia, que se aplicara subsidiariamente en todo lo que no se haya previsto en las misma (básicamente ley 34/2002 de 11 de julio de servicios de la información y comercio electrónico, ley de protección de datos 15/1999 de 13 de diciembre y ley de venta a distancia).
Para toda cuestión litigiosa en relación con Denisurf se dirimirá ante la jurisdicción española, sometiéndose las partes a los juzgados y tribunales de la ciudad de Denia (Alicante), y sus superiores jerárquicos, con expresa renuncia a otros fueros si lo tuviesen y fuera diferente de los reseñados.